Shipping policy

Local Shipping

All local orders in Singapore are shipped via our preferred courier partners. After processing and leaving our warehouse, orders usually take between 1 to 3 working days (excluding weekends and public holidays) to arrive at their destination. However, it may take longer from time to time due to reasons such as festive season.

Service	Cost	Delivery Time
Doorstep Courier (1 to 3 working days)	From S$3.00	1 to 3 working days
Free Doorstep Courier (1 to 3 working days) for Orders Above S$80.00	Free	1 to 3 working days

 

 

24/7 Locker Self-Collection

Pick up your orders at your own convenience with our free 24/7 locker self-collection option.

1. Collection Timelines & Cut-off Times (Monday to Saturday)
Orders placed BEFORE 12:00 PM (Noon): Ready for collection the same day by 3:00 PM.
Orders placed AFTER 12:00 PM (Noon): Ready for collection the next day by 3:00 PM.
Sunday & Public Holiday Note: Orders placed after 12:00 PM on Saturday, or anytime on Sunday, will be ready for collection on Monday by 3:00 PM. Orders placed after 12:00PM on the day before a Public Holiday will be ready for collection on the next working day after the Public Holiday by 3:00PM.

2. How It Works
Select Pickup at Checkout: Choose the Pickup option during checkout. No shipping fees will apply.
Wait for Your Notification: Once our team has securely deposited your order into the locker, you will receive an Email notification containing your Assigned Locker and unique 4-Digit Code.
Collect Anytime (24/7): Head down to our locker location at your convenience. Use your Code to open your assigned locker.

3. 3-Days Collection Window
Because locker slots are limited, please collect your order within 3 days of receiving the collection notification email. If you need more time, please reply to the email to let us know.

4. Important Notes
Check Your Order: Please verify your items immediately upon opening the locker. If there are any discrepancies or damage, please contact us via the live chat on our website.
Locker Shareability: Keep your 4-Digit Code secure. Anyone with access to your code can retrieve your order. We are not responsible for unauthorized collections if your code was shared.
Oversized Orders: Bulky orders with multiple items may not fit into a single locker compartment. If an order exceeds locker dimensions, the items may be split to more than one locker or require other arrangements, and you will be notified via email.
Bring Your Own Bag: Please bring your own reusable bag to carry your items, and bring a suitable bag or trolley for bulky and/or heavy items.

📍 Locker Location & Access Info
Address: MakerSupplies Singapore
4009 Ang Mo Kio Avenue 10
#03-36 Techplace I
Singapore 569738
Operating Hours: 24 Hours, 7 Days a week.
Need Help? Please contact us via the live chat on our website.

 

Walk-In Purchases

We do not have a physical store for walk-in purchases, all orders are processed through our quick 1 to 3 working days delivery, or 24/7 self-collection lockers only.

 

International Shipping

International orders are shipped via Fedex and may take between 3 to 7 working days, depending on your location. 

Do note that certain items in our product range may not be suitable for international shipping (eg. Lithium Ion Batteries). In the case that your order contains such items, we will contact you to remove the affected items from your order and process a refund for those items before we dispatch the rest of your order. 

Do note that FedEx international shipments delivered to or picked up from remote and less-accessible locations are charged an out-of-delivery-area or out-of-pickup-area surcharge. A list of postal codes and cities where these surcharges apply is available here. The shipping rates on our site do not yet include these surcharges. If your delivery address falls under these locations and a surcharge is imposed by Fedex, we will contact you via email for the surcharge fee.

 

Taxes and Custom Duties

All taxes, customs duties and import fees are the responsibility of the customer. If your order does require these additional charges, they must be paid by you for your package to clear customs and be delivered to you.

Change of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Please email us at contact@makersupplies.sg to let us know the updated address.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.

Delayed Parcels

For Doorstep Courier (1 to 3 working days), please allow between 1 to 3 working days for your order to arrive. You can view the delivery tracking information for the parcel via the tracking link sent to your email after the parcel has been dispatched from our warehouse.

In the unlikely case that you have not received your parcel after 5 working days from the date of your order, please email us at contact@makersupplies.sg to review the status of your parcel. Working days are Monday to Friday, excluding weekends and public holidays.

Returns and Refunds

For more information on our Returns and Refunds Policy, visit: https://www.makersupplies.sg/policies/refund-policy

Stock Availability

We do our best to maintain accurate stock counts on our website, however occasionally there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund, and we can fulfill the remaining available products to you.

Pre-Order Products

For pre-order products, we will wait for the items to be available before dispatching your order. If there are other in-stock items in the order as well, they will be reserved for you while we await the pre-order products.

Working Hours

Our warehouse operates on Monday to Friday during standard business hours (10am to 6pm), except national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Customer Service

For all customer service enquiries, please email us at contact@makersupplies.sg